Please note not all products are in stock at al times. Variances can occur. We will make every attempt to ship out your order as soon as possible. Orders placed by NOON Pacific Standard Time(PST Mon-Fri) typically ship out that day. Once your product(s) has shipped, you will receive a shipment confirmation via email. A shipping tracking # will be included, if available. In general, orders are shipped Monday - Friday (excluding holidays). Saturday delivery is not available. Standard delivery is by postal service unless item is too large, then we will decide which appropriate carrier to use. You may contact us if you wish your order to be shipped a certain way. Ship times for postal service can and do vary betwee 2 days and 2 weeks. If you are in need of your order faster, please specify when you place the order and we will contact you regarding pricing.

Wrong item or quantity shipped

If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. If we sent you more products than you ordered, please notify Customer Service and return the additional quantity. Please notify us within 7 days or you will be billed for the additional quantity, even if you didn't order it.

Damaged in shipping

If your shipment was damaged in transit we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy. Contact Customer Service to proceed.

Returns

For your protection, we recommend that you get a certificate of posting, available free from the Post Office, which will enable you to claim should the goods be lost or delayed in the post. Grizzly Creek will not accept responsibility for any goods until we receive them.

Customs and duty

Please note that all shipments to US and Rest of World destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.